Returns and Refunds

Please read this Return Policy carefully. To help ensure that customers don’t receive tampered products, we only accept returns in limited circumstances. These circumstances are when (i) the wrong item is shipped; (ii) the shipped item does not match the website description; or (iii) the purchased item is damaged  or defective, unless such damage or defect is
 caused by shipping carrier, customer, or other third party.

If you received the wrong item or the item received does not otherwise match the description on our website, then you 
 may return the unopened and undamaged items in new, saleable condition within 30 days of the date of purchase. Upon receipt and physical verification of returned items, we will either refund or exchange the product at customer’s election.

Wrong products or those with inaccurate descriptions must be sent back to us at customer’s expense. Refunds will be for 100% of the purchase price, less original shipping and handling. However, if exchanging, we will credit customer’s return shipping cost (as a partial refund) and pay for cost to ship replacement item.

If you receive a damaged or defective product, please take photos or videos and contact us at [email protected] within 48 hours of receiving package. Please fully document your experience and take photos showing the full extent of the damage, including any damaged packaging, etc. You may or may not need to be sent back on a case-by-case basis. At your election, we will replace or refund your purchase upon receiving your return. If you elect to a receive a refund, then return shipping and handling will be at your expense. If you elect to receive an exchange, then we will credit your return shipping (as a partial refund) and also pay for the shipping and handling of your replacement product.

PLEASE NOTE: Our Return Policy does not cover misuse, accidental damage, water damage, or any abuse of the
 purchased product.

Additionally, in rare circumstances, we may evaluate a customer’s account and purchase/return history and refuse a
 request for a return or refund and/or prevent customer from placing future orders.

Process For Eligible Items

To receive your refund or exchange, please follow the steps below:

Request your Return Authorization Number by emailing [email protected] with a detailed reason for return and
pictures or a video of the product that describes your issue. Upon approval, you will receive the Return Authorization # and the address of the closest warehouse where you can mail the product you would like to return.

To ensure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages. We will be responsible for the shipping costs if it is a product defect. If it is not a product defect, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. In instances in which you are responsible for shipping costs and are to receive a refund, we will subtract the shipping costs from the refund. Please make sure you send the item back as a gift, as we don’t cover custom fees for returns).

Upon receipt of your package, we will examine your products and issue a full refund to your original payment method if
such product is in unopened, new and saleable condition. When you receive a refund, we will email a receipt to the email address you used when making your original purchase.

No refund will be given if an item is past 30 days from the original purchase date, not in its original condition, is damaged
or missing parts for reasons we were not responsible for. 

Timings

Refunds take 3-5 business days to process. If you haven’t received a refund, please make sure five business days have passed and recheck your bank account. Please get in touch with your credit or debit card company if you still have not received your refund within five business days. There is often some processing time before your refund will officially post.

Don’t hesitate to contact us at [email protected] if you’ve followed these steps and still have not received a refund.

Sales, Discount And Promotional Items Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be returned for a refund, partial or otherwise.
Cancellations You may contact us to attempt canceling an order that has not yet shipped. We will exercise best efforts but cannot guarantee that an order will be canceled before processed by the fulfillment center. Once an order has been processed by the fulfillment center, it cannot be canceled. Successful cancellations will be subject to a 20% cancellation fee to cover expenses of the fulfillment center, customer service center, and payment processor.
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Product Warning

You agree not to use any of our products before reading the full directions, disclaimers, terms, and warnings contained on our product labels and herein.

Warning: The mitragynine and other alkaloid content in our kratom extracts are multiples times greater than that of raw kratom leaf, resulting in an increased potency with our extract products. Treat accordingly and proceed with extreme caution. As with all kratom products, do not use them without first consulting your healthcare professional. Using Mitragyna Speciosa can be dangerous. There have been reports of adverse health effects associated with using kratom products. Some publications have suggested kratom may be associated with serious potential side effects, including seizures, liver damage, withdrawal, addiction, abuse, and death. Please review the FDA’s advisories and commentary for concerns about kratom products, available at the FDA’s website. Do not take more than one bottle per 24-hour period. Do not take on consecutive days. Do not take any other kratom products or any medications, vitamins, nicotine, herbal supplements, drugs, or any other substances within 24 hours before and after taking this product. Do not take kratom extract unless you have taken non-extract kratom multiple times in the past with no adverse effects. Do not take kratom products, including this product, for multiple days consecutively. Mixing Mitragyna Speciosa extracts with medications, vitamins, nicotine, herbal supplements, drugs, or with any other kratom product, extract or non-extract, or with any other substance may result in a drug interaction and can be highly dangerous. Do not use this product in combination with medications, vitamins, herbal supplements, drugs, alcohol, nicotine, or any other substances, including other kratom products. Do no use if you are pregnant, plan to become pregnant, or while breastfeeding. Do not take this product if you have any type of blood disorder, liver or kidney disorder, high blood pressure, heart disease, central nervous system disorder, or any other medication condition. Do not use this product while operating motor vehicles or heavy machinery. Contact your healthcare provider immediately or seek emergency care if you experience any adverse effects. NOT FOR SALE TO MINORS! 18+ ONLY (21+ IN TENNESSEE). Keep out of reach of children. Not recommended for long-term use or multiple uses consecutively. Not intended for daily use, including this product in combination with other kratom products. Only for use as a botanical specimen.
Disclaimer: This product has not been evaluated by the Food and Drug Administration. These statements have not been evaluated by the FDA. This produced has not been deemed fit for US consumption by the FDA. By using this product, you accept full responsibility for the use of the product, including but not limited to any adverse events or health complications that may arise from use. Neither manufacturers nor sellers, including Bettr Formulas, LLC, assume responsibility or liability for the use or misuse of this product.
Directions: Do not use this product if you have a serious medical condition or use prescription medications. Do not use this product in combination with any medications, including prescription and over-the-counter medications, vitamins, herbal supplements, drugs, nicotine or any other substances, including any other kratom products. Tell your healthcare provider about all of the medicines, vitamins, nicotine, herbal supplements, drugs, and any other substances, including any other kratom product you take or have taken. Inform your doctor of the alkaloid content, labeled on the package, and that of any other kratom product you may have taken in the past. Consult with a licensed healthcare provider before using this product for any reason to determine if this product is right for you. If so, ask your provider how to use it safely. You should also consult with a licensed healthcare provider about potential interactions or other possible complications before using this product. All information presented here is not a substitute for, or alternative to, information from a licensed healthcare practitioner. Do not alter packaging for retail sales.
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