Returns and Refunds

Please read this Return Policy carefully. To help ensure that customers don’t receive tampered products, we only accept returns in limited circumstances. These circumstances are when (i) the wrong item is shipped; (ii) the shipped item does not match the website description; or (iii) the purchased item is damaged or defective, unless such damage or defect is caused by shipping carrier, customer, or other third party.

If you received the wrong item or the item received does not otherwise materially match the description on our website, then you may return the unopened and undamaged items in new, salable condition within 30 days of the date of purchase. Upon receipt and physical verification of returned items, we will either refund or exchange the product at customer’s election.

Wrong products or those with materially inaccurate descriptions must be sent back to us at customer’s expense. Refunds will be for 100% of the purchase price, including shipping and handling. If exchanging, we will pay for cost to ship replacement item.

If you receive a damaged or defective product, please take photos or videos and contact us at [email protected] within 48 hours of receiving the package. Please fully document your experience and take photos showing the full extent of the damage, including any damaged packaging, etc. Damaged product may or may not need to be sent back and will be determined on a case-by-case basis. At your election, we will replace or refund your purchase upon receiving your return. If you elect to receive a refund, then return shipping and handling will be at your expense. If you elect to receive an exchange, then you are responsible for return shipping.  We will pay for the shipping and handling of your replacement product.

PLEASE NOTE: Our Return Policy does not cover misuse, accidental damage, water damage, or any abuse of the
purchased product.

Additionally, in rare circumstances, we may evaluate a customer’s account and purchase/return history and refuse a
request for a return or refund and/or prevent customer from placing future orders if we determine in our sole and absolute discretion custom has abused our Returns and Refunds Policies.

Process For Eligible Items

To receive your refund or exchange, please follow the steps below:

Request your Return Authorization Number by emailing [email protected] with a detailed reason for return and pictures or a video of the product that describes your issue. Upon approval, you will receive the Return Authorization # and the address of the closest warehouse where you can mail the product you would like to return.

To ensure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages. In all cases, you will be responsible for paying for your shipping costs for returning your item, but we will refund original shipping charges for incorrect orders or products not as described. Shipping costs will not be refunded for products damaged during transit. Please make sure you send the item back as a gift, as we don’t cover custom fees for returns.

Upon receipt of your package, we will examine your products and issue a full refund to your original payment method if
such product is in unopened, new and in salable condition. When you receive a refund, we will email a receipt to the email address you used when making your original purchase.

No refund will be given if an item is past 30 days from the original purchase date, not in its original condition, is damaged or missing parts for reasons we were not responsible for.

Timing

Refunds take 3-5 business days to process. If you haven’t received a refund, please make sure five business days have passed and recheck your bank account. Please get in touch with your credit or debit card company if you still have not received your refund within five business days. There is often some processing time before your refund will officially post.

Don’t hesitate to contact us at [email protected] if you’ve followed these steps and still have not received a refund.

Sales, Discount And Promotional Items

Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be returned for a refund, partial or otherwise.

Cancellations

You may contact us to attempt canceling an order that has not yet shipped. We will exercise best efforts but cannot guarantee that an order will be canceled before processed by the fulfillment center. Once an order has been processed by the fulfillment center, it cannot be canceled. Successful cancellations will be subject to a 15% cancellation fee to cover expenses of the fulfillment center, customer service center, and payment processor.